Shipping policy

Delivery

We currently deliver within the UK. If you would like us to deliver elsewhere, please email info@vetrelieve.com and we will be happy to look at it.

Delivery charges

Delivery charges are calculated at checkout based on the size and weight of your order. They are currently between £8 and £16 and include VAT. The exact charge for your order is shown at checkout before you pay.

Stock and lead times

We hold a small amount of stock of some products, but many of our items are made to order. Items that are in stock are despatched as soon as we can. For made-to-order items, please allow around 2 to 3 weeks from the date of your order before despatch. Bespoke (made to measure) orders typically take around 8 weeks. These are estimates rather than guaranteed dates, and we will let you know if there is likely to be a delay.

Delivery and tracking

Orders are despatched from our fulfilment partner in Sheffield. We will email you when your order has been despatched. Please check your items on receipt and let us know as soon as reasonably possible if anything is faulty, damaged or incorrect.

Once an order has been despatched we cannot change the delivery address or cancel it. If you need to cancel before despatch, please email info@vetrelieve.com as soon as possible.

Returns

Please see our Refund policy for how to return an item.

VetRelieve Ltd, 35 Wilkinson Street, Sheffield, S10 2GB. Registered in England and Wales No. 14834572. VAT registration number: 452319993. Email: info@vetrelieve.com